Privacy Policy

Last updated: 8 October 2026

This policy explains how Emergency Leak Solutions ("we", "us") uses the personal information you give us through this website. Under UK data protection law, we are the "controller" of that information.

Who we are and how to contact us

Emergency Leak Solutions
Freshfield Rd, Brighton and Hove, Brighton, BN2 3EA
Email: info@emergencyleaksolutions.com
Phone: 07535 836123

What information we collect

When you send a booking request through this website, we collect:

• your name
• your contact number and email address
• your postcode and address
• the service you need and the details of the issue you describe

If you call or message us on WhatsApp, we will also have your phone number and anything you tell us.

When you visit the website, our hosting provider may log technical information such as your IP address. The website also loads its fonts from Google Fonts, so your IP address is sent to Google when a page loads.

How we use your information

• to reply to your request and arrange a visit
• to give you a quote and carry out the work
• to invoice you and keep proper business records
• to contact you about your booking

We do not sell your information, and we do not use it for advertising.

Our legal reasons for using it

• to take steps at your request before we agree to do work, and to carry out that work (contract)
• to run our business, keep records and deal with complaints (legitimate interests)
• to meet our legal duties, such as accounting and tax rules (legal obligation)

Who we share it with

We only share your information with the people and services we need to run your booking:

• the form service that receives your booking request and passes it to us (Formspree)
• our email provider
• the engineers who attend your property
• our website hosting provider (Netlify)

Some of these providers may handle information outside the UK. Where that happens, it is done under the data-transfer safeguards required by UK data protection law.

How long we keep it

We keep your information only for as long as we need it to deal with your request and the work, and to meet our legal and accounting duties. Booking requests may also be stored for a period by the form service.

Cookies

This website does not use advertising or analytics cookies.

Your rights

You have the right to:

• ask for a copy of the information we hold about you
• ask us to correct anything that is wrong
• ask us to delete your information, or limit how we use it
• object to us using your information
• ask for your information in a format you can take elsewhere

To use any of these rights, email us at info@emergencyleaksolutions.com.

Making a complaint

If you are unhappy with how we have used your information, please contact us first. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.